ROANOKE, Va. (WFXR) – Earlier this year, a potential issue was found by the City of Roanoke regarding parking citations that were issued in place of a warning in certain situations.
Now, citizens who received such a citation can expect a refund.
The City of Roanoke along with Lancor Parking who operates the PARK Roanoke program has established a refund program for citizens who received a citation in place of a warning between Jan. 1, 2017 and March 25, 2020.
If you believe you have incorrectly received a citation, you can submit a claim to PARK Roanoke through Sept. 21, 2021.
If a claim is found to be eligible, a refund for the amount of the citation as well as any fees associated with the citation and compounded interest will be issued.
To submit a claim, visit ParkRoanoke.com and click on the banner that says: WARNING CITATION REFUND: CLICK HERE TO REQUIRE ABOUT ELIGIBILITY.
Citizens should allow up to 10 business days for a reply regarding eligibility.
If you qualify, allow three to six weeks for the refund to be processed.
All refunds will be eligible for certain first-time violations including:
- Parking in a designated loading zone
- Parking or stopping in a no-parking zone
- Exceeding timed parking
For a full list of eligible violations, click here.
To ensure that this issue is resolved, PARK Roanoke has implemented the following steps:
- Completed full software upgrade to the TickeTrack System
- Created New SCOFFS that accurately identify warning tickets vs. citations
- Periodic spot audits conducted by management
- Reviewing the current City Code
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