AG Morrisey lists 2020’s top consumer complaints in central, southeast West Virginia

West Virginia News

CHARLESTON, W.Va. (WFXR) – West Virginia Attorney General Patrick Morrisey has announced the top consumer complaints received last year from ports of central and southeastern West Virginia.

These counties include Braxton, Clay, Fayette, Greenbrier, Monroe, Nicholas, Raleigh, Summers and Webster Counties.

“Our office’s Consumer Protection Division works tirelessly to review consumer complaints of all shapes and sizes. Our office recognizes its role to vigorously protect consumers from scams and predatory business practices. Our attorneys and staff work diligently to resolve consumers’ complaints.”

Patrick Morrisey, West Virginia’s Attorney General.

The top complaint categories in these sections of West Virginia in 2020 were:

  1. Internet services
  2. General sales
  3. Cable TV
  4. Used vehicle repairs
  5. Telephone services
  6. Hospitals and clinics
  7. Cell phone devices and services
  8. Used vehicles
  9. Collection agencies

The list was assembled from written consumer complaints filed with the Consumer Protection Division.

Communications complaints remained the top consumer concern in West Virginia for the second-straight year, accounting for more than one-fifth of all complaints filed.

Morrisey encourages consumers to educate themselves about their rights and responsibilities so they do not encounter similar problems.

Though the list does not include scams, that topic remains a frequently reported consumer issue. The Attorney General is warning consumers that they should always be wary if a business uses high-pressure sales tactics, refuses to put terms in writing or demands the consumer surrender personal information including a Social Security number or banking information.

West Virginians who believe they have been the victim of a scam or have been taken advantage of should contact the Attorney General’s Consumer Protection Division at 1-800-368-8808 or click here.

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