Virginia home improvement companies see ‘explosive’ increase in customers, while juggling supply chain shortages

Virginia News

HENRICO COUNTY, Va. (WRIC) — The pandemic isn’t over, and neither is the surge in home improvements or the material and worker shortages companies are still facing.

WFXR’s sister station, WRIC, spoke with several home improvement experts during the Richmond Home Show at the Richmond Raceway on Sunday, Oct. 24. They say they’re still seeing an increase in customers despite people leaving their homes or going back to work for the first time in over a year.

Wes Gauvin with Herman W. Allen Heating and Cooling, who presented at the home show Sunday, said business has been explosive, with a 33 percent increase in customers.

“We’ve seen an uptick in business. A lot of people working from home, kind of looking around and fixing things that they may have put off a little bit beforehand, you know, because they’re dealing with it all day. We’ve seen a lot of people transforming garages and third floor spaces into home offices. We’ve been adding some air conditioning and many split products to those places,” Gauvin said.

A release sent out by the Richmond Home Show says the U.S. housing market is “on fire,” referencing that Forbes magazine named metro Richmond one of its ‘Top Housing Markets to Watch in 2021.’

Gauvin says his company doesn’t typically install plumbing or HVAC systems into new homes but said they help out with a lot of new commercial construction.

According to Gauvin, the market is still going very strong. He also says service repairs, replacements, renovations, remodels and additions are all “going through the roof” as far as business.

“For the time being, it seems like the economy is strong and hopefully it will stay this way, although it looks like there are a couple of challenging factors ahead of us,” he said.

A recent study shows that 76 percent of U.S. homeowners have engaged in at least one home improvement project since the start of the pandemic.

Rachel Milligan, owner of Milligan Custom Cabinetry, based out of Drakes Branch, says they’ve had to get creative to be able to deal with the supply chain shortage. She says they’ve had to offer customers different options when they’ve run into long delays with some cabinets.

Exterior Source owner Kristian Lindberg says the company is still dealing with the trickle-down effect of the supply chain shortages with delays on windows lasting about a month. Previously, Lindberg said delays on windows reached as long as nine to 10 weeks.

According to Lindberg, like others, he thought the vaccine rollout would help fix the pandemic-caused issues, but the good news is, his company has reportedly seen a 20 percent increase in customers.

“I thought it was over, yeah. I did. But, you know, a lot of big companies still aren’t bringing their employees back to the office, so people are still working at home, they’re still seeing those little things that have bothered them for years like their gutters, or their roof, so it’s just a matter of like, okay, let’s get that done. And so, the work is still there for us,” he said.

At the beginning of the pandemic, Lindberg said he was “really concerned” and “just didn’t know what was going to happen” to his business.

Now, he said things are coming back to where it’s getting “a lot better,” but they’re working through a backlog of materials after getting them in all at once.

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