(WFXR) — Many Virginians are still having problems getting a hold of representatives from the Virginia Employment Commission (VEC) about their jobless benefits, so they’re turning to state lawmakers for help.
This comes as the agency already increased staff to help them work through a massive backlog of unemployment claims.
As of last week, about 69,000 outstanding claims were still pending.
During a recent meeting with state lawmakers and VEC representatives, some delegates said they’ve tried calling the unemployment hotline themselves, only to hear a busy signal.
One delegate’s constituents are reportedly still waiting more than an hour for answers.
Lawmakers also heard from a Virginia resident and IT expert, who says upgrades to VEC’s claim system should be funded yearly.
On Oct. 1, VEC is planning to roll out an upgrade to its online portal to meet federal website standards.