We know the importance of a high IQ. People even talk about the importance of a strong EQ, or emotional intelligence. But now, there’s another important factor to consider if you want to be a successful leader, and that is conversational intelligence.
Judith Glaser, an executive consultant authored the book, Conversational Intelligence. She says, “I’ve spent 35 years researching conversational intelligence. What I’ve learned is 9 out of 10 conversations fail to hit the mark. Imagine that, 9 out of 10 conversations don’t work and one does. So it was my commitment to the world to figure out what was behind conversational intelligence and how to bring it into the world in a way that makes it easy for another human being to connect to, navigate, and to grow, with others.”
“This work is part of making the mind shift happen on, ‘Oh, I don’t have to have all of the answers. I don’t even need all the answers,’ because the brilliance is going come from the collaboration I’m going to have with my team members,” says Roanoke executive consultant Lynda McNutt Foster, CEO of Cortex Leadership Consulting.
The two executive coaches met in New York City at Glaser’s apartment to discuss the years of research Glaser has put into the topic and how to use that research to help business leaders and teams in our area.
These pros had some advice to share, saying each conversation must include:
- Relationship building
- Listening for understanding
- Truly wanting a shared, successful outcome
Glaser adds, “Conversational Intelligence has some magic in it. One of the areas is the following; We’ve discovered there are three things that change a relationship forever. One is when people care about each other. The other is when they have courage to speak up when things aren’t going right. The third is when they have candor. Many people start with candor and they go in and say what’s on their mind, and what they’ve done is move the relationship to zero. We’re suggesting the order is important.”
We recorded a 3-part podcast with Judith Glaser while Lynda McNutt Foster’s visit to New York City.
To listen to the first podcast on using conversational intelligence at work, click here.
To listen to the second podcast on dealing with bullying at work, click here.
To listen to how you can rebuild trust with someone at work, click here.