Rural communities in Pittsylvania County struggle with reliable internet access

Southside Virginia News

PITTSYLVANIA COUNTY, Va. (WFXR) – Internet access was once thought to be a luxury item, but the coronavirus pandemic has proven it has become a necessity. Still, some people don’t have access to dependable and affordable internet.

According to Pittsylvania County resident Jessica Walters, “It sucks. It really sucks.”

Walters works at a convenience store where reliable internet service is essential to serving customers.

“Internet runs our bill pay system and our lottery,” she explained

Walters says it recently took her about 10 minutes to process a customer’s bill, a very frustrating experience.

“Especially at the beginning of the month when everybody comes to pay their bills and we have a line going to the door. And that will go down in bad weather [pointing to the lottery machines], the lottery will go down in bad weather,” said Walters.

A couple of parents told WFXR News off-camera that they have experienced shaky internet service at their homes while their school-aged children were learning remotely.

Walters and the parents say they hope a solution is on its way.

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