DANVILLE, Va. (WFXR) — A Danville woman says a dispute with Walmart led one of its employees to use a racial slur with her.
Nigaria Dodson says the incident began back in February when she ordered a television for her aunt from the Walmart website. When her aunt was unhappy with the TV, Dodson returned it and asked for a refund.
She says she was told she would get her $470 back in a week to ten days. When that didn’t happen, she had the customer service center call her.
According to Dodson, the man on the other end of the line was rude and hung up on her.
It was the next communication from Walmart that shocked her. Dodson says she got an email that started out with a racial slur.
“It was traumatizing. I didn’t even want to deal with Walmart anymore,” she said. “When things of this nature happen, that’s when you stand up and speak up for yourself because if we don’t speak up for ourselves, it will continue to happen.”
After she reported the slur, Walmart offered her a $10 gift card.
A Walmart representative says the retailer has apologized to Dodson.
The store claims the slur was entered by an employee of a third-party company and it has ended its relationship with that company.