Roanoke VA Regional Benefit Office announces hiring event to help expedite claims processes

Roanoke Valley News

ROANOKE, Va. (WFXR) – In an effort to help reduce the number of existing VA benefits claims and to address the surge of new claims stemming from recent policy changes, the Roanoke VA Regional Benefit Office is actively recruiting individuals to join their team.

VA Regional Offices provide financial and other forms of assistance to veterans and their dependents which includes disability compensation, survivor benefits, pension and fiduciary service, education and training, vocational rehabilitation and employment assistance, life insurance coverage and home loans guaranties.

Recently, the VA added three presumptive disability conditions related to toxic exposure: Asthma, rhinitis and sinusitis.

Military service members may have been exposed to a variety of airborne hazards or contaminants resulting in one or more of these presumptive conditions and potentially other related medical conditions while on active duty in Afghanistan, Djibouti, Syria and Uzbekistan during the Persian Gulf War or the Southwest Asia theater of operations.

VA’s claims process went to a paperless system, courtesy of the Veterans Benefits Management System and the digitally-based National Work Queue system.

This evolution, led by VA’s dedicated claims teams across the country, resulted in a claims backlog of over 600,000 claims in 2012 fall below 100,000 by 2017.

The new positions include:

  • Veterans Service Representatives
  • Rating Veterans Service Representatives
  • Legal Administrative Specialists

These new employees will support the Roanoke VA Regional Benefit Office process both existing and new VA benefits claims, provide additional customer service to Veterans and their family members, conduct outreach and public contact services and support VA client services such as the National Call Center.

With about 23,500 employees (55 percent are Veterans), VA maintains 56 Regional Benefit Offices and 39 other special processing and call centers within the United States, Puerto Rico and the Philippeans.

To learn more about the different positions available, and how to apply, click the respective position below.

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