Roanoke to refund parking citations issued in error dating back to 2017

Roanoke Valley News

ROANOKE, Va. (WFXR) – Last year, the City of Roanoke Auditing Report concerning on-street parking found a potential issue where parking citations were issued in place of a warning in certain situations.

To address this situation, city officials along with the operators of Lancor Parking, the city’s PARK Roanoke Progam, have established a program to refund those who received a ticket in place of a warning.

If you believe you may have received a ticket in place of a warning between Jan. 1, 2017, through March 25, 2020, you can submit a claim to PARK Roanoke through Sept. 1, 2021.

If your claim is found to be eligible for a refund, you will be offered one along with any fees associated with the citation and compounded interest.

To request a refund, click here

The city asks you to allow up to 10 business days for a reply regarding eligibility.

If you qualify, allow three-to-six weeks for the refund to be processed.

Refunds will only be eligible for specific first-time violations including:

  • Parking within a designated loading zone
  • Parking or stopping in a no-parking zone
  • Exceeding timed parking

A full list of eligible violations can be found by clicking here.

To ensure the issue is resolved in the future, PARK Roanoke has implemented the following:

  • Completed full software upgrade to the TickeTrack System
  • Created new SCOFFS that accurately identifies warning tickets versus citations
  • Periodic spot audits conducted by management
  • Reviewing current City Code.

For more information about the PARK Roanoke program, click here.

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