Roanoke neighbors speak up about mail delays impacting business

Roanoke Valley News

ROAONKE, Va. (WFXR) — Many neighbors in Roanoke say they have experienced longer than usual delays with their mail.

Though the pandemic can be blamed for some of the delays, neighbors say they have had to wait weeks and in some cases months past their delivery dates. In other cases, they haven’t received their package or an explanation at all.

Matthew Jones says he is frustrated by his own mail situation.

“I had something that was post marked November and it showed up in the end of February, and I’ve had packages that I’ve sent out take two to three weeks,” Jones said. “We’re paper filing taxes and it’s four weeks to go across country, from here to Kansas City. Is my stuff going to get there on time? You know, that’s going to affect our ability to receive our tax returns. I could be penalized for filing late.”

Carlisle Darrell, who lives nearby, says she uses private carriers and the postal service, but delivery delays are affecting business.

“We send supplies to our patients’ homes for our nurses to use and we’re overnighting them through FedEx and they aren’t getting there for about a week,” Darrell explained

Jones and Darrell have both reached out to USPS about delays, but say no resolution has been reached.

According to Jones, “I think the post office is kind of being overwhelmed. You know, we’re in a pandemic, a lot more people are shipping stuff through the mail rather than going out and shopping.”

“There’s not really much we can do at this point, you know they’re trying their hardest and they’re working,” Darrell agreed.

Jones says the road to fixing the issue could be long.

“The best thing that could happen to the mail is that they’re appropriately funded; people start spending that, you know, extra cost for a stamp; do what they can really do to support the post office.”

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