Roanoke City’s Transportation Division officials say pothole season is here

Roanoke Valley News

ROANOKE, Va. (WFXR) — It’s the beginning of a busy pothole season.

Officials with the City of Roanoke’s Transportation Division say there are 23 open requests for potholes to be filled this year and eight for the month of March.

“Water gets down between the layers of the asphalt and starts to break the street apart a bit and more traffic, so we are going to start to see more,” Laura Schmidt, a GIS Specialist with the City of Roanoke Transportation Division, explained.

According to officials, the faster the information comes in, the better; more details on the issue help crews work more efficiently.

“It saves our crews a lot of time searching for potholes if the person phoning in or reporting can provide exactly which street, an address, or an intersection,” Schmidt said.

Officials say potholes are typically filled within 14 to 21 days of a complaint.

Due to the COVID-19 pandemic last year, there were 193 complaints made in 2020. This is fewer complaints than those made in the past six years.

There are several ways to report potholes:

  • You can call (540) 853-2000, or the direct number to the Transportation Division at (540) 853-2676 Monday through Friday 8 a.m. to 5 p.m.
  • You can also head to the city’s website, click on the banner that says service requests, provide the issue type, street repair, and then describe and post a picture of the pothole.
    • You can do the same thing on the city’s app, iRoanoke. You can even tweet the iRoanoke account directly.

City officials said they are hiring for pothole repair crews. You need a high school diploma, or the equivalent; the ability to lift and operate heavy machinery; and a CDL license.  

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