Roanoke City parking officials explain why hundreds have received refunds for citations written in error

Roanoke Valley News

ROANOKE, Va. (WFXR) — Roanoke City parking officials say they have refunded hundreds of parking citations.

On average, approximately 13,000 tickets are issued annually, which accounts for about seven percent of the city’s annual budget. Those tickets average about $20 per citation.

City officials were allowing some grace by issuing warnings to allow people time to get used to paid parking.

For hundreds of people, though, citations were issued instead of a warning for first-time offenders.

The issue was discovered during a 2020 audit. If you believe you may have received a ticket in place of a warning between Jan. 1, 2017, through March 25, 2020, you can see if you qualify for a refund by submitting a claim to PARK Roanoke from now through Sept. 1.

“We found out that there was a discrepancy for some of the tickets that were written by error, that should’ve been issued as warning tickets,” Brian Mann, the Enterprise Administrator for PARK Roanoke, explained on Tuesday, July 6.

“All you have to do is go to At the top of the page, there’s a little banner, that clicks, a little form that you click,” Mann said. “Fill it out, and then you need to put your license plate number, you need to put your name, and your email address and we’ll check our registry.”

Mann says the parking software has been upgraded, and staffing issues have been fixed. Refunds are already being issued.

According to Mann, “if you’re eligible for a refund, give us about three weeks.”

That payment, he expects, will include any interest paid.

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