UPDATE: Roanoke City E-911 outage resolved after Monday’s small electrical fire

Roanoke Valley News

(Photo: Courtesy MGN)

UPDATE 12:36 p.m. (8/3/21): The Roanoke City E-911 Center reported Tuesday morning that the malfunction in the facility’s electrical room from Monday has been resolved.

As of this update, Roanoke city officials say the administrative phone lines have been restored and citizens may now use (540) 853-2411 for non-emergencies again.

In addition, Alarm Monitoring Companies may resume the use of (540) 344-6681 to contact the E-911 Center.


UPDATE 8 p.m.: Due to the small fire inside of the Roanoke City E-911 Center, the city has installed a different phone number for alarm monitoring companies to contact the center.

This new phone number is (540) 853-5853. This number should be used to report all alarms.

The city says this does not affect ASAP connected alarm companies.


UPDATE 5:35 p.m.: Due to the small fire at the Roanoke City E-911 Center, the city has announced that is has altered its non-emergency phone number.

Until further notice, citizens needing to use the non-emergency number may dial (540) 853-2270.

However, the E-911 Center is still able to receive 911 calls and able to dispatch emergency personnel.


UPDATE 4:05 p.m.: The E-911 outage in Roanoke was evidently caused by a small electrical fire.

According to Roanoke Fire-EMS, crews were dispatched to the Roanoke City E-911 Center for a report of a fire shortly after 1:30 p.m. on Monday, Aug. 2. When units arrived, they found smoke coming from an electrical room.

The department determined that the electrical system was the source of the incident. The system was shut down and smoke was cleared from the facility.


UPDATE 3:40 p.m.: The Roanoke City E-911 Center has updated citizens on its outage, saying that they are continuing to mitigate the situation.

The department says the issue stems from a problem with the electrical system.

According to officials, the 911 center is still able to receive 911 calls and dispatch emergency personnel.

“Due to the E-911’s back up systems, a benefit of the new facility, the center was able to continue service to the community throughout the incident,” the Roanoke City E-911 Center said.


ROANOKE, Va. (WFXR) — Public safety officials are alerting residents to a sudden outage at the City of Roanoke E-911 Center Monday afternoon.

According to officials, the 911 center is unable to transfer calls and may be experiencing issues receiving calls.

Roanoke residents are asked to be patient while the 911 center works to resolve the situation.

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