City of Roanoke to refund incorrectly issued parking citations

Roanoke Valley News

ROANOKE, Va. (WFXR) — The City of Roanoke will refund individuals who incorrectly received a parking citation between January 1, 2017, and March 25, 2020.

On June 15, 2020, the City of Roanoke Auditing Report found a potential issue where parking citations were issued in place of a warning in certain situations.

To address the situation, the City of Roanoke, in partnership with Lancor Parking who operates the PARK Roanoke program, has established a refund program. Anyone who believes they may have incorrectly received a citation in place of a warning between January 1, 2017, and March 25, 2020, can submit a claim to PARK Roanoke through September 1, 2021.

Refunds will only be eligible for specific first-time violations including parking within a designated loading zone, parking or stopping in a no-parking zone, and for exceeding timed parking. A full list of eligible violations can be found by clicking here.

If a claim is found to be eligible, a refund for the total amount of the citation, any fees associated with the citation, and compounded interest will be issued.

Individuals can request a refund by visiting and clicking on the banner that says “WARNING CITATION REFUND: CLICK HERE TO INQUIRE ABOUT ELIGIBILITY.” 

City officials ask individuals to wait ten business days for a reply regarding eligibility.  If you qualify, allow three to six weeks for the refund to be processed.

To avoid this issue in the future, PARK Roanoke has completed a full software upgrade to the TickeTrack System. The group has also created a new program that accurately identifies warning tickets and citations. There will be periodic spot audits conducted by management.

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