Christiansburg reinstates water service disconnections for customers behind on bills

New River Valley News

CHRISTIANSBURG, Va. (WFXR)– On Monday morning, the Town of Christiansburg resumed the practice of disconnecting water service for customers who are behind on their utility bills and payment plans.

On Tuesday, Sept. 7, town officials reported nearly 600 customers had fallen behind in making payments. As of Tuesday, Sept. 14, though, that number is reportedly down to 250 customers.

According to Valerie Tweedie, the director of finance and treasurer for the Town of Christiansburg, Gov. Ralph Northam’s water service moratorium extended the length of a normal payment by six months.

Tweedie says the town is only cutting off water service for bills unpaid through Aug. 1.

However, there is also a $25 restoration fee for those whose service is disconnected, according to town officials.

Anyone who wants to set up a payment plan for their bills by visiting Town Hall at 100 E. Main Street between 8 a.m. and 5 p.m. Monday through Friday.

“We try and work with them,” said Tweedie. “A lot of people are coming in and say they have just started a new job, and ‘I will be able to pay in a week or two weeks,’ so we give them an extension.”

Before the pandemic, she says customers would have to pay their current bill and their payment plan bills at the same time. Now, town officials are trying to make sure everyone can pay their bills.

“We started sending out notices to people who had payment plans that weren’t making bills. We started sending letters out to them,” Tweedie said. “It was posted on their bills, and public relations did a push to try and inform people that this is coming back and you need to contact our offices.”

Tweedie says she wants community members to work with the Town of Christiansburg rather than ignore them. You can check out a list of the resources available to help Christiansburg customers pay bills by following this link.

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