Centra Health warns patients of phone scam

Lynchburg & Central Virginia News

LYNCHBURG, Va. (WFXR) — Centra Health has received reports of patients receiving phone calls from criminals identifying themselves as Centra employees.

The patients say the scammers tried to get valuable information like Medicare or social security numbers, or to sell medical equipment such as wheelchairs that the patient doesn’t need.

Centra Health is warning patients of these scams and have a few things patients should look out for. The caller ID may even appear as “Centra” or as a Centra phone number (434.200.xxxx) the patient recognizes. Falsifying a caller ID number in this way is known as “spoofing,” and Centra cannot prevent this type of criminal activity.

Centra Health asks patients to be cautious about giving away medical or insurance information over the phone, as well as other personal or financial information. If you think a caller is falsely representing Centra, hang up and call your Centra provider’s office to find out if they need information from you.

If you think you have been a victim of any kind of phone scam, please report it to the law enforcement organizations shown below:

  • The Federal Trade Commission is the primary government agency that collects scam complaints. To send a report to the Federal Trade Commission, visit https://reportfraud.ftc.gov/#/ or by phone at 1-877-382-4357.
  • Report suspected Medicare fraud, call 1-800-MEDICARE (1-800-633-4227). TTY users can call 1-877-486-2048
  • If you have had money stolen from by the scammers, report it to your local law enforcement.

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