AMHERST COUNTY, Va. (WFXR) — An Amherst County woman and her fiancé are still dealing with the after-effects of a tree falling on their home over a year ago. Homeowner, Stephanie Delgado says she wouldn’t wish this on anyone.
Delgado and her fiancé Matt Simpson have been living at a home in Amherst County since 2018. Last April, shortly after a storm, a tree fell on the roof of their new home.
“He saw a creepy shadow in our living room window there. And he started screaming ‘the tree fell, the tree fell.’ I finally woke up because I was going to go back to sleep and saw that we couldn’t even get out of our house,” Delgado described.
Delgado says, with the help of State Farm Insurance, they hired local contractors from Fuller Construction to fix their roof. However, they ran into a larger issue this June.
“Just literally came home after a weekend trip, and the ceiling was on the floor,” said Delgado. “The couch was ruined. TV, PlayStation, Xbox, all electronics that we had in there. There was a laptop I was writing a book on for the last two years. Everything is gone.”
Because of the pandemic, Delgado says State Farm would not come out to inspect the finished project as planned. Instead, the company based the inspection on photos.
“I don’t think that things were checked through completely. I get that you couldn’t come in during COVID and speak face-to-face with people. But I don’t think when they looked at everything after it was done, that it was done correctly,” said Delgado.
Delgado and her fiancé have been staying with family since the ceiling caved in and say they haven’t been getting helpful answers from the insurance company.
“We’ve called over several times and we’ve had to make complaints because no one was calling us. We’ve left at least six voicemails. We left two or three complaints. Even the complaint department said no one was servicing us,” said Delgado.
They did get help cleaning up the mess from Servpro.
“There’s no reason why the ceiling should have caved in. Servpro even said it was like something they’ve never seen before,” said Delgado.
She and her fiancé are now looking to an outside party to help with their problem. They say, hopefully, they can get this squared away before their wedding in February.
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