RICHMOND, Va. (WFXR) — The Virginia Department of Health (VDH) has updated the VDH hotline to make the process easier for non-English speaking callers to get the necessary COVID-19 information and other community health-related resources.
The call center works with a translation service that accommodates 200 languages.
All non-English-speaking callers will be placed on a brief hold and connected to an interpreter who will ask for the caller’s name and assist them with questions, including how to get the vaccine.
The ASK-VDH-3 hotline handles a variety of public health inquiries, such as COVID-19 vaccination questions, information about COVID-19 testing locations, questions about isolation and quarantine and free community testing events.
The VDH call center is open Monday through Friday from 8 a.m. to 5 p.m. and on Saturday from 9 a.m. until 2 p.m. You can call the hotline at (877) 275-8343 to ask any COVID-19 question.
Information discussed with representatives is confidential and protected.