System glitch blamed for wrong people receiving invites to vaccine clinic in Roanoke


ROANOKE, Va. (WFXR) — A system glitch is being blamed for people who were mistakenly included in a vaccine clinic in Roanoke this past weekend.

Dr. Cynthia Morrow, health director of the Roanoke City and Alleghany Health Districts, addressed the system error in her weekly news briefing on Tuesday, March 9.

She says the issue with the central pre-registration list has since been resolved, but not before people in a lower priority group than Phase 1B were sent invites for a vaccine appointment, many of whom were able to get vaccinated.

“We pulled our list from the central database,” said Dr. Morrow. “And we filtered the list with two primary categories. We filtered it by greater than 65 or between the ages of 20 and 64 with an underlying medical condition. We heard that there were people who did not meet those criteria on the list who received a link from us.”

She says the problem resulted from an issue in the central registration process.

“We are dealing with new systems,” said Dr. Morrow.

The issue was reportedly resolved earlier this week.

“All I can say for those people who jumped the line, you didn’t know. You got an invite,” said Dr. Morrow. “For those people who feel that they lost their opportunity, please do not despair. There is so much more vaccine that’s coming into our community, and we are doing as much as we possibly can to make sure that if you didn’t get a spot this past weekend, that you will in the next short period of time.”

Dr. Morrow encourages those interested in getting vaccinated to pre-register on the Virginia Department of Health website if you have not already done so.

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