Technical issues kick off new school year in Roanoke as students begin semester online

Back to School

ROANOKE, Va. (WFXR)– Roanoke City Public Schools students headed back to school Monday, running into some technical issues, but pushing forward.

Many students received equipment from the school district to maintain their virtual learning, but some reported connectivity issues, and a lack of response from Roanoke City Schools. District IT resources’ voicemail box was full before noon on Monday, Aug. 31. While day one was difficult, those at Roanoke City Schools resource West End Center for Youth, kept positive.

Amanda Nastiuk, the Executive Director of the West End Center, says the center is happy to expand its role as an afterschool program to assist parents and students.

“If we only have to do it for nine weeks, then we’ll only do it for the nine weeks and then we’ll transition back to being a regular after school care program.”

The center serves about 90 students, focusing on at-risk students in Roanoke City School district specifically. Many students who were trying to complete work on school district equipment could not connect to the WiFi, or log on to complete their coursework.

Jamya Quarles, a sophomore, expressed her frustration.

“Some of the classes you can’t get into, and it’s just like, I feel like when we’re in a classroom, it’s easier to learn.”

However, Quarles says she’s going to keep trying.

“We’re trying on our side, I just don’t want to fail.”

As of Monday, the West End Center program is full, but some spots may open up toward the end of the week.

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