LYNCHBURG, Va. (WFXR) — Millions of Americans are changing their gift-giving plans after shipping and supply issues earlier this year caused backups and delays.

Retail workers in Lynchburg say things have gotten a little more hectic due to increased foot traffic over the past week.

Sean Hardy, owner of Lynchburg Pawn Shop, says his store is seeing more in-person customers than last year due to loosened COVID-19 restrictions.

So far, though, online shopping has reigned supreme.

“The online sales are still dominating all over the place, as well as with us. And I never would have thought that, but they’re just huge right now,” said Hardy.

(Photo: Amanda Lee/WFXR News)

Getting gifts delivered is less feasible now with Christmas just a couple of days away. As a result, brick-and-mortar stores are raking in the holiday cheer after a hard 21 months for many of them.

The days leading up to Christmas may be busy, but the pawn shop’s jewelry department manager, Heather Vega, says it’s just the opening act for the days after Santa’s visit.

“People are exchanging Christmas gifts they got or upgrading Christmas gifts,” said Vega regarding retail traffic after the holidays.

As you’re trying to make your family’s holidays merry and bright, retail workers ask customers to avoid being a Grinch to the store employees trying to help you out.

“We’re dealing with the same thing as everybody else of being shorthanded. I tell people to just be nice to people. It’s the time of year where we should be being nice to each other,” said Vega.