Roanoke E-911 and VA-811 open a new state-of-the-art facility

Digital Originals

ROANOKE, Va. (WFXR) – Three years ago, VA-811 and Roanoke E-911 had a mutual interest in the new property where the new VA-811/E-911 Communications Center now sits.

“Someone before me had a plan in place and wanted to implement a new building and I am honored that I get to carry the baton across the finish line, and then to be able to do it with VA-811, to come together to build something this wonderful is exciting.”

Sonya Roman – E911 Manager – Roanoke City

The 31,000 square foot facility holds a $16 million cost that is shared among both private and public funds.

“I would always emphasize that we’re a public safety entity, we’re no different than a 911 center, and now our employees are walking through those same doors.”

Rick Pevarski – Former CEO and Founder of VA811

VA-811 estimates about 1.5 million incoming calls this year. Out of that, 70-percent of those calls will be over the internet while only 30-percent are voice calls.

“Everything is technology-based. In addition to that, we have 8.5 million notices that we’ll send out to utilities. All of that is electronic.”

Rick Pevarski – Former CEO and Founder of VA811

The new VA-811/E-911 Communications Center has more amenities for its employees. The facility includes a large kitchen with indoor and outdoor seating, a walking trail, as well as a courtyard for employees to enjoy.

“The City has really invested a lot in this building for our employees. We do take stressful calls, you know, 911 can be stressful, yet rewarding.”

Sonya Roman – E911 Manager – Roanoke City

All employees of either VA-811 and Roanoke E-911 have yet to fully occupy the new facility due to COVID-19. However, all employees are expected to be working out of this center by December.

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