Roanoke E-911 and VA-811 open a new state-of-the-art facility

Digital Originals

ROANOKE, Va. (WFXR) – Three years ago, VA-811 and Roanoke E-911 had a mutual interest in the new property where the new VA-811/E-911 Communications Center now sits.

“Someone before me had a plan in place and wanted to implement a new building and I am honored that I get to carry the baton across the finish line, and then to be able to do it with VA-811, to come together to build something this wonderful is exciting.”

Sonya Roman – E911 Manager – Roanoke City

The 31,000 square foot facility holds a $16 million cost that is shared among both private and public funds.

“I would always emphasize that we’re a public safety entity, we’re no different than a 911 center, and now our employees are walking through those same doors.”

Rick Pevarski – Former CEO and Founder of VA811

VA-811 estimates about 1.5 million incoming calls this year. Out of that, 70-percent of those calls will be over the internet while only 30-percent are voice calls.

“Everything is technology-based. In addition to that, we have 8.5 million notices that we’ll send out to utilities. All of that is electronic.”

Rick Pevarski – Former CEO and Founder of VA811

The new VA-811/E-911 Communications Center has more amenities for its employees. The facility includes a large kitchen with indoor and outdoor seating, a walking trail, as well as a courtyard for employees to enjoy.

“The City has really invested a lot in this building for our employees. We do take stressful calls, you know, 911 can be stressful, yet rewarding.”

Sonya Roman – E911 Manager – Roanoke City

All employees of either VA-811 and Roanoke E-911 have yet to fully occupy the new facility due to COVID-19. However, all employees are expected to be working out of this center by December.

Latest Stories

Get breaking news, weather, and sports delivered to your smartphone with the WFXR News app available on Apple and Android.

Copyright 2020 Nexstar Broadcasting, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

News tips

Do you have a news tip or breaking news to share with WFXR?  Submit your tip here.

Latest News

More News

News Tip Form